Returns & Refund Policy
At US Auto Supplies, we want you to be confident in every purchase. If you have questions before placing an order, our team is happy to help you select the right products for your dealership, service center, or business.
Stock Products
Unused, unopened stock products may be returned within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in their original packaging.
- Return requests must be made within 30 days of the delivery date.
- Customers are responsible for return shipping costs unless the return is the result of our error, a damaged product, or a defective item.
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Custom Printed & Personalized Products
Custom printed, personalized, and dealer branded products are manufactured specifically for your order and cannot be returned or refunded once production has begun.
If your custom order contains a manufacturing defect, printing error, or does not match the final artwork proof you approved, please contact us as soon as possible. We'll review the issue and, when appropriate, remake or replace the product at no additional cost.
Metallic Streamers & Pennant Strings
Metallic streamers and pennant strings are commonly purchased for promotions, grand openings, sales events, and other time sensitive uses.
If we ship the incorrect item or fail to meet an agreed upon shipping or delivery commitment, please contact us immediately. Depending on the situation, we may replace the order, issue a refund, or provide another appropriate resolution.
Returns are not accepted solely because an event has passed or the products are no longer needed.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains defective products, or you receive the wrong item, please contact us as soon as possible.
We'll work quickly to resolve the issue by sending a replacement, shipping the correct product, or issuing a refund when appropriate.
How to Start a Return
To request a return or report an issue with your order, please contact us with your order number and a brief description of the problem.
Email: [email protected]
Phone: 888-928-2768
Our Commitment
As a family owned business, we believe customer service doesn't end after your order ships. If there's ever a problem with your order, we'll work with you to make it right and provide the level of service you expect from US Auto Supplies.